Free CMQ/OE Practice Test
1. One impediment to causing effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and not as a result of any fundamental areas of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of such management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge to some common storehouse (such as a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools which aren’t an exclusive section of the methodology. Which of such outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works in early section of the 20th century. Case study learned that when workers know they’re being monitored during an experiment, the results from the experiment are usually different than those achieved by workers involved in much the same experiment who will be unaware that they’re being monitored. Sometimes the real difference is positive, and sometimes the real difference is negative, however, if workers know they’re being observed during an experiment, the outcomes are often skewed, and also this have to be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many people have referred to as a pyramid. Towards the bottom would be the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow considered that fat loss for those to achieve the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge to some common storehouse (such as a database) is actually a codification strategy, or push strategy. One other answer options all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, could be used as part of 5 Whys strategy for getting to the basis of your problem. The diagram concept was created by Kaoru Ishikawa, which is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often utilized in the design of employee training programs.
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