Free CMQ/OE Practice Test
1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, rather than due to any fundamental areas of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational portions of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The information management approach by which individuals add their knowledge to a common storehouse (such as a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which are not a proprietary the main methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers with a factory called Hawthorne Works noisy . the main 20th century. The study learned that when workers know they’re being monitored throughout an experiment, the outcomes from the experiment are usually unique of those achieved by workers involved in much the same experiment who are unaware that they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, however, if workers know they’re being observed throughout an experiment, the outcomes will often be skewed, and this must be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which lots of people have described as a pyramid. At the end would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that no one is able for people to achieve the purpose of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach by which individuals add their knowledge to a common storehouse (such as a database) is actually a codification strategy, or push strategy. The other answer options all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, can be used as part of 5 Whys way of dealing with the main of a problem. The diagram concept originated by Kaoru Ishikawa, and it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be used in the style of employee training programs.
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