Free CMQ/OE Practice Test
1. One impediment to bringing about effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not on account of any fundamental elements of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of those management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach in which individuals add their knowledge with a common storehouse (say for example a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools which aren’t an exclusive part of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works in the early part of the last century. The study learned that when workers know they’re being monitored throughout an experiment, the final results of the experiment usually are different than those achieved by workers enjoying the same experiment that are unaware actually being monitored. Sometimes the gap is positive, and sometimes the gap is negative, but when workers know they’re being observed throughout an experiment, the results in many cases are skewed, and this must be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have called a pyramid. Towards the bottom include the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow believed that no one is able for individuals to offer the objective of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach in which individuals add their knowledge with a common storehouse (say for example a database) can be described as codification strategy, or push strategy. One other answer options all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, can be used as part of the 5 Whys technique for getting to the root of a problem. The diagram concept was developed by Kaoru Ishikawa, and it’s also popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently employed in the design of employee training programs.
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