Free CMQ/OE Practice Test
1. One impediment to bringing about effective change could be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and not due to any fundamental elements of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of such management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The information management approach in which individuals add their knowledge to some common storehouse (such as a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that are not a proprietary area of the methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works in the early area of the last century. The study discovered that when workers know they’re being monitored during an cmq oe essay questions, the results of the experiment tend to be different than those achieved by workers involved in much the same experiment that are unaware actually being monitored. Sometimes the difference is positive, and frequently the difference is negative, however when workers know they’re being observed during an experiment, the results will often be skewed, which must be looked at.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which lots of people have called a pyramid. Towards the bottom include the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that fat loss for people to own purpose of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach in which individuals add their knowledge to some common storehouse (such as a database) is known as a codification strategy, or push strategy. The opposite answer options all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, could be included in the Five Whys method of getting to the root of your problem. The diagram concept was created by Kaoru Ishikawa, and it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is known as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually utilized in the design of employee training programs.
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