Decanting tenants a great practice guide


Each time a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could support the large number of displaced tenants from the impacted area. The Housing Association required a crisis housing solution for the team that may provide:

• 24/7/365 access to comfortable, lasting accommodations

• Flexible leasing terms and duration of stay options

• Convenient locations in the affected regions additionally,

to make certain costs were managed effectively, the corporation required a remedy that included consolidated, centralised billing. Previously, downline were negotiating lease terms and signing agreements without company authorisation. This triggered higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee and also the client.


The Housing Association required to secure a thorough emergency housing solution that might website and streamline the billing process hence the CATS team could target meeting their tenant’s needs. Jigsaw, with its broad inventory of hotels, apartments, homes and more, could provide the Housing Association CATS teams with furnished apartments to have an extended stay over 30 days. This solution offered several benefits, including:

• Major personal savings

By consolidating all disaster-related employee costs, using furnished apartments as opposed to hotels, and identifying convenient options in a specific location, the consumer could reduce staff overtime previously used on invoicing and processing, eliminate short-term stay hotel taxes and caused Jigsaw to barter exceptional leasing terms for longer (2 month) stays.

• Improved operating efficiencies through centralisation

Centralisation in the temporary housing process through Jigsaw allowed your client to further improve operating efficiencies through providing an individual source for many housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time needed for repairs or relocation. Providing an unexpected emergency housing solution for the leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a more comfortable, home-like environment with larger apartments, full-size kitchens and separate living spaces. This solution allowed the client’s employees to concentrate less about the stress and inconveniences associated with being away from home for long durations and more on fulfilling the displaced tenant’s needs.

• Enhanced use of information

Centralised event data allowed for simplified and consolidated catastrophe reporting. Furthermore, this functionality provided enhanced reporting features essential for successfully managing expenses, sharing information and improving service. Results Through providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process plus much more suitable housing accommodations, Jigsaw was able to conserve the client save lots of time, money and resources. As a result, the Housing Association experienced a savings of more than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for each and every apartment. To learn more about it study or how Jigsaw can work together with you to supply a temporary housing solution for your catastrophe response teams, please call 0845 0000 792 or complete the shape below.

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