Small businesses, distributors and retailers are interested in building automation that allows for functions like artificial intelligence (AI), robotics heatmaps, intelligent routing, and robotics. Looks like you’re playing catchup with them. Time to change?
The time of the foreman walking around the warehouse with a clipboard in hand, cigarette in mouth shouting out orders are long gone. Before you start putting up your hand to say “we don’t allow smoking in the workplace anymore”, let’s talk about the foreman with the clipboard.
This was the warehouse operator’s everyday scene at least a decade ago. It was even considered “romantic” for those who miss it.
Is there anything wrong with this image? It’s the almost-dirty word “manual” if you haven’t already guessed. It may not be four letters but it is a dreaded swear word in today’s warehouse and fulfilment world. Customers complain about missing items, clients go elsewhere, or worse, the swear word can be used to describe your facility.
We are seeing more retailers and brands investing in artificial intelligence (AI), robots, and other technologies. Science fiction? It’s a nightmare for anyone not moving in the same direction.
My friends in the warehousing industry and fulfilment business are talking about automation. We don’t mean the drinks vending machines.
Automating your business is a serious consideration. Just like how your customers such as the distributors, the retailers and the brands are moving up the technology chain, you should at least catch up quickly.
Let’s start by looking at how to keep your customers informed in real-time and anytime. This means setting up what is called a customer portal. They will pay a lot to have your space, and they look forward to receiving the next shipment when they arrive. They need to know what inventory they have, and where it is stored. Organizations are constantly operating a business. It is essential to have accurate and real-time information about all of this. It is crucial to be accurate and fast with consumer trends constantly changing.
Mobile barcode scanning
An electronic device can register a wide range of data simply by scanning the SKU. This is extremely useful. The data is instantly stored in the system unlike paper recording, which can lead to errors and loss of sheets of paper. Imagine being able to pull out data on demand or sharing it with customers instantly – the machine helps you do that.
Have you ever heard someone say, “Have you billed company X?” A bill not made is not charging for services rendered. Time cost added to not receiving payment equals to losing money. When billing is automated, the machine never forgets and it even sends reminders if payments are not received.
Prepare for the flood of orders
Customers are quickly moving to multi-channel or omnichannel distribution. When business is good, a rise in order processing will have stretched your limited resources. All hell probably breaks loose when orders go up by two or three hundred percent.
WMS will help you prepare for large volumes and inventory allocations. You’ll be grinning from ear-to-ear when the money rushes in – rather than pulling your hair out just trying to cope.
You can also get digital assistance to avoid being overwhelmed by the “big event” like the Dutch built levees to protect themselves from the flood waters.
For details about eCommerce Order Management please visit resource: read this.