Free CMQ/OE Practice Test
1. One impediment to causing effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and not because of any fundamental aspects of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of those management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach in which individuals add their knowledge into a common storehouse (such as a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that aren’t a proprietary section of the methodology. Which of those outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works in the early section of the 20th century. Case study found that when workers know they’re being monitored in an experiment, the results of the experiment usually are distinct from those achieved by workers involved in the same experiment that are unaware that they are being monitored. Sometimes the main difference is positive, and frequently the main difference is negative, but when workers know they’re being observed in an experiment, the outcomes in many cases are skewed, and also this have to be taken into account.
2. B: Hr management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which lots of people have identified as a pyramid. Towards the bottom include the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that no one is able for folks to own goal of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach in which individuals add their knowledge into a common storehouse (such as a database) is actually a codification strategy, or push strategy. The other answer choices all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, can be used as part of 5 Whys technique for dealing with the foundation of an problem. The diagram concept originated by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is termed the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often employed in the design of employee training programs.
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