Free CMQ/OE Practice Test
1. One impediment to causing effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not as a result of any fundamental elements of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach by which individuals add their knowledge to some common storehouse (like a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that aren’t an exclusive section of the methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers at the factory called Hawthorne Works during the early section of the twentieth century. The analysis found out that when workers know they’re being monitored in an experiment, the results with the experiment tend to be unique of those achieved by workers involved in the same experiment that are unaware actually being monitored. Sometimes the difference is positive, and often the difference is negative, but when workers know they’re being observed in an experiment, the results tend to be skewed, and also this must be taken into account.
2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have referred to as a pyramid. Towards the bottom are the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow believed that no one is able for individuals to achieve the objective of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach by which individuals add their knowledge to some common storehouse (like a database) is actually a codification strategy, or push strategy. Another answer options all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, can be used as part of 5 Whys strategy for addressing the foundation of your problem. The diagram concept was made by Kaoru Ishikawa, which is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is known as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually employed in the appearance of employee training programs.
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