Free CMQ/OE Practice Test
1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, instead of on account of any fundamental areas of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of such management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The information management approach in which individuals add their knowledge to a common storehouse (say for example a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which aren’t an exclusive part of the methodology. Which of such outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works in early part of the last century. The study discovered that when workers know they’re being monitored throughout an experiment, the outcomes in the experiment tend to be diverse from those achieved by workers getting involved in an identical experiment who’re unaware that they are being monitored. Sometimes the gap is positive, and often the gap is negative, but when workers know they’re being observed throughout an experiment, the final results are often skewed, and also this has to be looked at.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many individuals have called a pyramid. At the bottom will be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that it’s impossible for folks to own goal of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach in which individuals add their knowledge to a common storehouse (say for example a database) is actually a codification strategy, or push strategy. Another answer choices are all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, could be used as part of the 5 Whys strategy for addressing the foundation of the problem. The diagram concept was developed by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the appearance of employee training programs.
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