Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, instead of on account of any fundamental areas of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational components of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The ability management approach through which individuals add their knowledge to a common storehouse (like a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which are not an exclusive area of the methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works in the early area of the 20th century. Case study found out that when workers know they’re being monitored in an experiment, the final results in the experiment usually are diverse from those achieved by workers enjoying a similar experiment who are unaware that they’re being monitored. Sometimes the gap is positive, and often the gap is negative, however when workers know they’re being observed in an experiment, the results in many cases are skewed, and this should be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many people have described as a pyramid. At the end are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow belief that fat loss for folks to own objective of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach through which individuals add their knowledge to a common storehouse (like a database) is actually a codification strategy, or push strategy. One other answer choices all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be included in 5 Whys way of dealing with the root of the problem. The diagram concept was made by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in the design of employee training programs.
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